Privacy Policy

Bancon Homes Privacy & Cookie Policy

Last updated: 11.12.2025 

Bancon Homes Ltd (“Bancon Homes”, “we”, “us”, “our”) is committed to protecting the privacy and security of personal data. This Privacy & Cookie Policy explains how we collect, use, disclose, store and protect personal information in accordance with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018. 

Bancon Homes Ltd is the controller of personal data processed under this policy.
Contact address: Bancon Homes Ltd, Burnett House, Burn O’Bennie Road, Banchory, Aberdeenshire, AB31 5BZ
Email: sales@bancon.co.uk
Telephone: 01330 824900 

1. Personal Data We Collect

We may collect and process the following categories of personal data: 

1.1 Data you provide directly 

  • Name 
  • Address and postcode 
  • Email address 
  • Telephone number 
  • Details of your enquiry or interest in a development 
  • Information required to progress a property purchase 

1.2 Data collected automatically 

When you visit our website, we may collect: 

  • IP address 
  • Browser type and version 
  • Device information 
  • Website usage data (via cookies, subject to consent) 
  • 1.3 Special categories of data 

We do not intentionally collect special category data. If such information is provided inadvertently, it will be deleted unless required in connection with a legal obligation. 

2. How We Use Your Personal Data

We process personal data for the following purposes and under the corresponding lawful bases: 

Purpose  Lawful Basis (UK GDPR) 
Responding to enquiries and requests for information  Legitimate interests (to respond to individuals who contact us) 
Providing information on developments, products or services where consent has been given  Consent 
Entering into and fulfilling a contract for the sale of a property  Contractual necessity 
Sharing personal data with solicitors, mortgage advisors and relevant third parties for the purpose of progressing a property sale  Contractual necessity 
Internal administration, customer records and management reporting  Legitimate interests 
Operation and improvement of our website, including analytics and remarketing cookies  Consent (via cookie banner) 
Compliance with legal or regulatory obligations  Legal obligation 

 

Where we rely on legitimate interests, we have undertaken a balancing test to ensure our interests do not override your rights and freedoms. 

3. Marketing Communications

We will only send you marketing communications by email, SMS or other electronic means if you have explicitly consented to receive them. 

You may withdraw your consent at any time by: 

Using the “unsubscribe” link in our marketing emails or SMS; or 

Contacting us at sales@bancon.co.uk 

Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal. 

 4. Disclosure of Personal Data to Third Parties

We may disclose your personal data to the following categories of third parties where necessary for the purposes outlined above: 

  • Email and SMS communication service providers 
  • Solicitors acting in connection with your property purchase 
  • Mortgage advisors 
  • Warranty providers 
  • CRM and sales management system providers 
  • Contractors involved in progressing or completing the home purchase process 

We only share personal data where necessary and appropriate contractual safeguards are in place. 

5. International Transfers

We do not transfer personal data outside the United Kingdom.
If this position changes, we will ensure that any transfer is carried out in accordance with Chapter V of the UK GDPR and update this policy accordingly. 

6. Data Security

We implement appropriate technical and organisational measures to safeguard personal data against unauthorised access, disclosure, alteration or destruction, including: 

  • Secure servers 
  • Access controls 
  • Encryption where appropriate 
  • Staff training and confidentiality obligations 
  • Regular review of data-handling practices 

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. 

Enquiries / expressions of interest: retained until the earlier of 

your request for deletion; or 

1 year after completion of the development you enquired about. 

Property purchasers: retained for 10 years from completion to meet contractual and legal obligations. 

We take reasonable steps to delete or anonymise data that is no longer required. 

 8. Your Rights

Under the UK GDPR, you have the following rights (subject to legal exemptions): 

  • Right of access to the personal data we hold about you 
  • Right to rectification of inaccurate or incomplete data 
  • Right to erasure (“right to be forgotten”) 
  • Right to restrict processing 
  • Right to object to processing based on legitimate interests 
  • Right to withdraw consent at any time where consent is relied upon 
  • Right to data portability (where processing is based on consent or contract)

    To exercise any of these rights, contact: sales@bancon.co.uk

    You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk. 

9. Cookies

9.1 What are cookies? 

Cookies are small files stored on your device when you visit our website. They are widely used to make websites function, operate efficiently, and provide information to website owners. 

9.2 Types of cookies we use 

We use: 

  • Strictly necessary cookies – required for the website to function (do not require consent). 
  • Analytics cookies – including Google Analytics, used to measure website usage (subject to consent). 
  • Remarketing cookies – used for advertising and personalisation (subject to consent). 

9.3 Cookie consent 

Our website uses a cookie banner that allows you to: 

  • Accept all cookies 
  • Reject all non-essential cookies 
  • Manage your cookie preferences 
  • Analytics and remarketing cookies are only used if you give consent. 

9.4 Managing cookies 

You can manage or delete cookies via your browser settings at any time. 

10. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes in legislation, regulation or our data-processing practices.
The latest version will always be published on our website.  

11. Contact Us

If you have any questions regarding this Policy or how we process personal data, please contact: 

Bancon Homes Ltd
Burnett House, Burn O’Bennie Road
Banchory, Aberdeenshire
AB31 5BZ
Email: sales@bancon.co.uk
Telephone: 01330 824900