Bancon Shortlisted for Two 2026 Northern Star Business Awards

Bancon Group is proud to announce that it has been shortlisted as a finalist for two prestigious honours at the Aberdeen & Grampian Chamber of Commerce 2026 Northern Star Business Awards. The winners will be revealed at the awards ceremony on 17 April 2026.

Bancon Group has been nominated in the “Staff Matter” category, recognising its commitment to creating a positive, supportive, and high-performing workplace. In addition, Bancon Homes has been shortlisted in the “Customer First” category, celebrating its dedication to delivering an exceptional home-buying experience from first enquiry to aftercare.

Commenting on the announcement, Bancon Group Chairman Bob McAlpine said:

“We’re delighted to be nominated as finalists in the 2026 Northern Star Business Awards. Ensuring that our staff and customers feel taken care of is critical to us as a business, and this year we have invested heavily in both groups – not only developing our people but enhancing our working culture and our customers’ experience with us. We are therefore very proud that this work has been recognised by the judging panel.”

Investing in People Across the Bancon Group

Bancon Group, founded in 1975 and celebrating its 50th anniversary in 2025, continues to place employee development at the heart of its long-term success. This commitment directly supports the Group’s three missions: High Performing Team, Satisfied Customers, and Realising Our Potential.

In October 2024, the Group launched a five-year business plan supported by a dedicated People & Culture strategy, built around five priorities:

Attracting and retaining talent

Evolving the Bancon culture

Developing leaders

Supporting employees to grow and perform

Fostering a happy, healthy working environment

Employee development is viewed as a strategic investment that increases skills and confidence, strengthens customer outcomes, and enables sustainable growth.

Putting Customers First at Bancon Homes

At Bancon Homes, putting the customer first is central to the business plan and underpins every stage of the home-buying journey. The organisation’s key objective is to deliver an exceptional, stress-free experience, ensuring every customer feels supported, valued, and confident in their new home.

The strategy is built around three pillars: quality, support, and service. Thoughtful design and high build standards are combined with dedicated customer guidance from initial enquiry through to move-in and beyond.

A major customer care review carried out in 2023 strengthened Bancon Homes’ aftercare offering, leading to a restructured team, streamlined processes, and enhancements to the interactive HomeCareApp. These improvements have reduced issue-resolution times by 50%. This consistent focus on customer excellence has secured the In-House Gold Award for Customer Satisfaction for eight consecutive years, with 100% of 2023–24 customers stating they would recommend Bancon Homes.