What Qualifies As An Emergency?
The following situations are classed as emergencies:
- Complete failure of the heating or hot water systems: an emergency arising from sudden, unexpected and total breakdown of your home’s primary heating system. (In the first instance, please attempt to resolve by following the manufacturers instruction manual
- A water leak that can’t be contained
- Complete failure of the electrics (please make sure they’re not caused by a general supply failure in your area and also check the main circuit board and attempt to reset first.)
- Flooding caused by blocked drain threatening to enter your home
- Failure of an external door locking mechanism or ground floor window causing a loss of security
- Gas leak. Where you suspect there is a gas leak you should contact your National Gas Emergency Service
- Roof leaks. If this is caused by a serious storm, you should call your buildings insurance company.
Customer Care (8.30am – 5.00pm, Monday - Thursday, 8.30am - 4.00pm Friday) Tel: 01330 827367
Customer Care Out of Office
- 1 Call Property Maintenance - 01224 638888 - The Aspire Residence, Reserve at Eden, Lochside of Leys and Aden Meadows
- Davies (Central Belt only) - 01218 176171 – Overton Gardens, Queens Gate and Bonnington Place
Please be aware that call outs to issues found not to be emergencies may result in costs being passed to you.