What Qualifies As An Emergency?

The following situations are classed as emergencies:

• Complete failure of the heating or hot water systems: an emergency arising from sudden, unexpected and total breakdown of your home’s primary heating system. (In the first instance, please attempt to resolve by following the manufacturers instruction manual
• A water leak that can’t be contained
• Complete failure of the electrics (please make sure they’re not caused by a general supply failure in your area and also check the main circuit board and attempt to reset first.)
• Flooding caused by blocked drain threatening to enter your home
• Failure of an external door locking mechanism or ground floor window causing a loss of security
• Gas leak. Where you suspect there is a gas leak you should contact your National Gas Emergency Service
• Roof leaks. If this is caused by a serious storm, you should call your buildings insurance company.

Customer Care (8.30am – 5.00pm) 01330 827367  email: customercare@bancon.co.uk
Customer Care Out of Office (1 Call Property Maintenance) 01224 638888

Please be aware that call outs to issues found not to be emergencies may result in costs being passed to you.